People Matter!

An article on Senior Housing News’ website discusses a survey conducted by the Assisted Living Federation of America this month and found a 95% quality of life satisfaction rating among seniors in assisted living communities.  Also, according to the article, workers are the most important part of the community to the residents. That’s great news because staff scored well in the ALFA survey on perceived competence and empathy.  In our technological age, it is good to know we haven’t lost the human touch!

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